In the event of being unsatisfied with the Product upon delivery, a written email at orders@yasashop.com or via WhatsApp at (+973) 38180003 should be made to YASA Shop Customer Care within 3 days of receipt. The returned item must be delivered in a saleable condition and meet the following conditions:

• The item(s) must be in perfect condition with no visible signs of usage or scent
.
• The hang tag must be present and visible.
• Sale/discount items are non-exchangeable.
• No returns or refunds on Made-to-Measure/Custom Products.
• The return of an item is at the customer's own cost and further postage costs will be incurred.  Customs duties and sales taxes are non-refundable through YASA Shop. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Exchanges:

In order to exchange ready- products and not custom made ones, the product requested for the exchange must be of the same value or higher.
We will not exchange products for lower value than the original item purchased.

• Please email Customer Care at orders@yasashop.com , who will issue you with a RAN (Return Authorisation Number).
• In doing so, please specify the product information you require and we will process this for you.
• You will receive confirmation of your exchange within 48 hours.
• No exchanges on Made-to-Measure / Custom made items.